BreakThroughs, Inc. | Programs

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•		Breakthroughs in Attitudes

•		Dynamics of TeamBuilding

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•		Conflict Management

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Conflict Management
Strategies to Skillfully Handle Differences

Conflict is an inescapable part of our daily lives, an inevitable result of an ever changing, highly competitive business world. Each of us perceives conflict differently, both in our personal relationships and our business interactions. Some people welcome it, while others find conflict uncomfortable and avoid it.

Unfortunately, avoiding un-managed conflict can produce stress, lower morale, damage relationships, and decrease productivity. Therefore, the first step toward becoming more effective at resolving conflict is to understand that skillfully managed conflict can be positive and healthy. It can promote cooperation, produce harmony, and strengthen relationships. It can also be used as a tool to coach people, improve performance, and increase productivity.

Conflict Management: Strategies to Skillfully Handle Differences is specifically designed to give people insight into how they typically handle conflict. Through the use of the program's instrument, participants learn the strategy they typically use in conflict situations.

Outcomes

Gain a clear understanding of the nature of conflict
Receive feedback on handling conflict
Practice working through a conflict situation
Learn conflict analysis and conflict-management strategies and techniques
Serve as release for pent-up emotions, anxiety, and stress
Aid individuals and teams to grow personally and apply their knowledge to future conflicts

Content
Please call 303-814-8100 for a specific content outline.

Targeted Audience
This program is for people of all levels who want to learn skills that will prevent and resolve conflicts and as a result improve performance, productivity, and effectiveness.

Format
This program is available in a half-day format customized for your unique needs. Where appropriate, this program is offered in conjunction with the following programs: The Dynamics of TeamBuilding and The Manager as Coach.